DELIVERY

 

Standard delivery in the UK is free and is via Royal Mail 48 - a tracked service in which you should receive your order 2 working days after it is sent (please note that during COVID we have seen this time increase up to 10 days occasionally)

You can choose a UK Next Day Delivery option for £10 , in which your goods are sent out for next day delivery as long as the order is with us by 2pm. This will be on a fully tracked service via Fedex or Royal Mail.

Delivery to the EU costs £15 and is via Fedex, and is on a DDP (duty, delivered, and paid) basis so that any taxes are paid in advance by us rather than when you receive the goods - so it feels just like before Brexit!

Delivery to the Rest of the World, but outside the EU costs £20 and is also fully tracked via Fedex. Please note that you will have to pay for any duties or VAT when the order arrives in your country.

 

 

RETURNS

 Refunds:

We of course hope you love your purchase, but just in case there is an issue, you may return most* new, unopened and unworn items within 30 days of purchase for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

(*Earrings are not covered by the return policy.)

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund sooner.

If you need to return an item, please contact our customer service team and they will guide you through the process. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Repairs and Exchanges:

We offer repairs and exchanges service free of charge within 45 days of purchase in the case that something is faulty with our product.

Beyond 45 days we still offer a repair and re-polish service, though for a minimal fee (up to £15) and provided that you pay the shipping costs.